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Privacy & Security Statement
"Two Bunch Palms" recognizes the importance of protecting the privacy security of all information provided by users of
our Web Sites. This statement applies to all Two Bunch Palms managed hotel properties and web sites. we collect and use
information throughout our Web Sites only as disclosed in this Privacy and Security Statement. This statement applies
solely to information collected our Web Sites and at our Hotels.
How Information is Collected
Two Bunch Palms collects information about users by voluntary submission, IP addresses and cookies. No registration is required to
enter our Web
Sites.
Voluntary Submission
When users elect to make online reservations or subscribe to newsletters via our email list, users are required to supply
certain personal information during the reservation and/or subscription process. Information collected through these forms
may be used by Two Bunch Palms and/or its managed Hotels to improve the content of our Web Sites, gather demographic information about
our users in general, for audits and to perform statistical analysis of user behavior in order to measure interest in the
various areas of our Web Sites.
Two Bunch Palms will not disclose, share, sell or divulge any personal information, such as address, email, telephone and fax numbers,
to third parties unless we have informed you, been authorized by you or are required to do so by law. Two Bunch Palms will maintain this
information in accordance with our strict security and confidentiality standards.
Two Bunch Palms feels strongly about protecting the privacy of children. No information should be submitted to Two Bunch Palms by users under the age 18.
Children under the age 18 may not make online reservations or register for subscriptions or access those sections of our Web
Sites that require registration.
Opt-In
When visitors to our Web Sites join a mailing list, we log (record) the IP address, date and time of the “opt-in” subscription request.
To prevent unwanted subscriptions, an email will be sent to the requesting party asking them to confirm the subscription by clicking on
the link provided. If the subscription is not confirmed, the email address will not be added to our list.
Opt-Out
Two Bunch Palms and its managed Hotels may periodically send out email newsletters and other notifications to our users about new services, products or
other news using email addresses provided during online reservation, email list subscription or otherwise. Each email you receive from us
will contain an “opt-out” list removal link. To have your email address removed from our list, simply click on the link provided in the
email and your address will be removed automatically from our system.
Surveys
From time-to-time Two Bunch Palms may send guest satisfaction surveys via email to list subscribers, or guests who have stayed at one of its Hotels.
These emails will only contain information specifically related to its Hotels. Participation is completely voluntary and the user therefore
has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address),
and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving our Web
Sites and/or the services at Two Bunch Palms managed Hotels.
Promotions
From time-to-time Two Bunch Palms may send promotional emails to list subscribers and/or guests who have stayed at Two Bunch Palms managed Hotels
that specifically relates to our Hotels and Web Sites including special rate offers, packages and discounts.
IP Addresses
An IP address is a number that is automatically assigned to your computer when you surf the Internet. When you request
pages from our Web Sites, the web server automatically logs your IP address, but not your email address. Two Bunch Palms and its
managed Hotels may use the log for various purposes, including systems administration.
Agents
Two Bunch Palms employs an agency and a web developer to perform functions on our behalf. Examples include sending emails, removing
repetitive information form customer lists, analyzing data, and providing marketing assistance. They have access to
personal information needed to perform their functions, but may not use it for other purposes.
Links
Our Web Sites may contain links to other Web Sites. Two Bunch Palms and its managed Hotels are not responsible for the privacy
practices or the content of such Web Sites. Inclusion of links to such Web Sites does not imply any endorsement of the
material on such Web Sites by Two Bunch Palms or its managed Hotels.
Security – Personal Information
Two Bunch Palms and its Web Sites use reasonable precautions to keep the personal information disclosed to us secure. To prevent
unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate
physical, electronic and managerial procedures to safeguard and secure the information we collect online. Nonetheless,
Two Bunch Palms does not guarantee the security, accuracy or completeness of any such information or procedures.
Security – Credit Card Information
To secure credit card transactions, our Web Sites use of 128-bit Secure Socket Layer (SSL) encryption technology during
the online reservation process.
Changes and Acceptance
Two Bunch Palms and its managed Hotels reserve the right to change this statement at any time. By using our Web Sites you signify
your agreement with the terms of our privacy and security statement. Your continued use of our Web Sites after any
changes to this statement signifies your agreement to the changes.
If you have any questions about our privacy and security statement or the practices of our Web Sites, you may write to us
at the following postal address:
Two Bunch Palms Resort and Spa
67425 Two Bunch Palms Trail,
Desert Hot Springs,CA,92240
Phone: (760) 329–8791
Fax: (760) 329–1874
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